FAQs
We recommend beginning with our ilu CLASSIC class to dive deep into technique and form. If the dates and times of this class do not suit you it is also possible to start with an ilu BLAST class. Please be aware that in this class the transition phase between the exercises is shorter wherefore we recommend starting with the ilu CLASSIC class.
Bookings are made through our ilu move app or through our website (booking system is Mindbody). Create an account and book either through the app directly (download the ilu move app in your app store ) or through our website.
Bookings are handled individually – if you are interested in a Private or Duet please contact us at info@ilumove.com.
Please contact us at info@ilumove.com so we can send you more detailed information.
Group classes can only be booked online and will be paid via the booking system/app in advance. Onsite payment before class is not possible.
.Payment can be done through the mindboy system/ilu move app or individually before class in studio by credit or debit card.
We request all our moms-to-be to switch to our ilu prenatal classes from week 15. From this point on we do not allow you in our regular classes anymore because we take the wellbeing of our clients and loved ones at heart .
When pregnant ilu JUMP should definitely not be booked anymore.
Please get your doctor’s approval before coming to class.
If you have further questions please contact us at info@ilumove.com.
We recommend comfortable clothing: pants without zipper or buttons, no shoes (as we workout barefoot or with grippy socks), comfortable top.
When visiting for the first time – we ask you to arrive 10 minutes before class so we can show you around the studio and give you a proper introduction to the equipment.
Yes we offer changing rooms and a shower. Please bring your own towel.
There are 2 visitor parking spots at the back of the studio (first come first serve). Just in front of the studio you will find public parking spaces (white ones) and a lot of blue zone parking spaces just around the corner. Parking garage Feldegg is just a 2-minute walk away from our studio.
Höschgasse is the closest one and is approximately 50m away from our studio.
Group classes can be cancelled through the booking system (no emails, no whatsapp). For Privates and Duets please get in touch with your coach directly or send an email at info@ilumove.com.
Our group classes have a 10-hour cancellation policy. Private and Duet classes have a 24-hour cancellation policy. If you cancel after this time (late cancel or no show) you will be charged for the full class (if you are using a class pack a class will be deducted from your remaining classes in your class pack) according to our cancellation policy which you can find in our Terms & Conditions.
Once a class is full you have the chance to sign-up for the waitlist. If a spot opens up, the first person on the waitlist will get added to class. However, for this to happen the client must have a valid unused credit on their account. If you make it into class you will receive an email from our booking system (if not deactivated, please also check your spam) or notification (if activated) through our ilu move booking app. Our cancellation policy is 10 hours, so you will be added max 10 hours before class starts. If someone cancels less than 10 hours in advance, nobody from the waitlist will get added automatically anymore. Therefore be on the lookout for open spots. Removing yourself from the waitlist is possible anytime in case you can no longer make the class.
Please note that we cannot allow you into class after the class has started more than 10 minutes as this would be past the warm-up and thus unsafe for your body. Thank you for your understanding.
The duration of our ilu group classes is 50min.